Terms And Conditions

Last Updated: May 21, 2025

Introduction
These terms and conditions govern your use of our www.solidkitchen.co.uk website (“Solid Kitchen”, ‘We”, “Us” or “Our”) and the purchase of goods and services from our restaurant. By using our website or purchasing goods or services from us, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not access our website or purchase goods or services from us.

Goods and Services
At Solid Kitchen, we have a wide range of Nigerian cuisine which is displayed on our menu and we offer a variety of services through our website such as food delivery, catering, and dine-in experiences.

Pricing
All of our prices for our goods and services are listed on our website and are subject to change without notice. Prices include any applicable taxes. For ongoing services, we reserve the right to adjust prices periodically and will notify customers in advance of any price increases.

Payment
Payment for goods and services must be made at the time of purchase unless otherwise agreed upon. We accept various payment methods as indicated on our website. Failure to make timely payments may result in penalties and/or cancellation of orders.

Delivery
Delivery details, including postage methods, estimated delivery times, and associated costs, are provided on our website. Customers are responsible for providing accurate delivery information.
We are not liable for any loss or damage to goods during delivery, but we will assist in resolving any delivery-related issues to the best of our ability.

Food ingredients and allergens
At our restaurants all foods are prepared in our kitchen where allergens are handled by restaurant staff, and where equipment and utensils are used for multiple menu items, including those containing allergens. Although your meal is prepared with care, we cannot guarantee it will be allergen-free, even after ingredients have been removed on request. You can view all our ingredients and allergy advice under the Nutritional Information section here on our website.

Liability
We take all reasonable precautions to ensure the quality and safety of our goods and services. However, we are not liable for any losses or damages arising from the use of our products or services, except where prohibited by law.

Cancellations/Refunds
Cancellations vary depending on the type of goods or services purchased. Customers are encouraged to review specific cancellation terms provided at the time of purchase. Should you need to cancel or amend any bulk orders made or any other services you have purchased from us we require two working days notice to arrange this for you. No refunds will be given for:
– cancellations within 24 hours of collection time.
– uncollected food – for whatever reason.
Please note we are unable to accept returns.

Data Protection
We are committed to protecting the privacy of our customers’ personal information. Our data protection policies and procedures comply with applicable laws and regulations. By using our website and purchasing goods or services from us, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.

Indemnities
Customers agree to indemnify and hold us harmless from any losses, expenses, damages, or liabilities arising from their use of our goods or services in violation of these terms and conditions.

Intellectual Property and Confidentiality
All content, trademarks, and intellectual property displayed on our website are owned by us or our licensors. Customers agree not to reproduce, distribute, or modify any content without our prior written consent. Any confidential information shared between us and our customers will be treated in accordance with our confidentiality clauses.

Dispute Resolution
Any disputes arising from these terms and conditions or the use of our website or services shall be resolved through negotiation, mediation, or arbitration, as mutually agreed upon by the parties involved.

Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our website or purchase of goods or services after such changes constitutes acceptance of the updated terms and conditions.

Contact Us
If you have any questions or concerns about these terms and conditions, or about any of the services we provide then please contact us by email at Solidkitchen@yahoo.co.uk or by telephone: +44 7454 281077